Assistant Front Office Manager

Spire Hospitality•Bloomington, MN

9d•Onsite

About The Position

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, guest-focused Assistant Front Office Manager to join their fun-spirited team! Our property, a 250+-room hotel with nearly 5,000 square feet of meeting space, is conveniently located for business and leisure travelers. Must work evenings & weekends. Our property is just a short drive from the world-famous Mall of America. We offer a full-service modern American restaurant with creatively crafted food and beverage with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent complete remodel of the property with a local Minnesotan theme. SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career. The Assistant Front Office Manager supports the Front Office Manager in leading and supervising the daily operations of the Front Office, ensuring all activities are carried out in accordance with hotel policies, brand standards, and corporate guidelines. This role is responsible for delivering exceptional guest service, driving operational efficiency, and supporting the team to meet departmental financial and service goals. The Assistant Front Office Manager plays a key role in creating a warm and welcoming environment for every guest. By leading the front office team and ensuring exceptional service throughout the guest journey—from arrival to departure—this position helps deliver seamless, memorable experiences that exceed guest expectations. The role supports staff development, fosters a positive team culture, and helps resolve guest concerns promptly and professionally to ensure outstanding guest satisfaction. Position Summary: The Assistant Front Office Manager at Renaissance Hotel is responsible for ensuring the highest level of guest satisfaction, upholding brand standards, and overseeing daily front desk operations. This position primarily works at the front desk, leading and supporting a team to deliver exceptional guest experiences while maintaining operational efficiency. The Front Desk Manager fosters a welcoming environment and ensures every guest receives personalized, world-class service.

Requirements

Previous experience in a hotel or hospitality environment, with at least 2-3 years in a supervisory or management role.
Strong knowledge of front desk operations, including check-in/check-out procedures and guest services.
Exceptional customer service and communication skills, with the ability to handle high-pressure situations.
Ability to lead and motivate a team, focusing on guest satisfaction and brand compliance.
Proficiency with hotel management software and reservation systems.
Detail-oriented with strong organizational and multitasking abilities.
Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
A positive attitude and professional demeanor.

Nice To Haves

Experience in a luxury or full-service hotel environment.
Knowledge of Renaissance Hotel’s brand standards and values.
Bachelor’s degree in Hospitality Management or a related field.

Responsibilities

Review VIP reservations, amenity orders, and resumes for incoming and in-house guests.
Update the computer system by inputting inventory and non-inventory groups.
Control the suite book to ensure suites and special blocks are handled correctly.
Compute daily payroll, schedules, and other reports.
Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare a daily forecast of expected arrivals and departures.
Perform front desk supervisor duties as required.
Handle cash, make change, balance, and assign house bank.
Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Plan and implement detailed steps by using experienced judgment and discretion.
Communicate effectively both verbally and in writing to provide clear direction to staff.
Observe performance and encourage improvement.
Administration of disciplinary procedures.
Monitor lobby traffic and make staffing adjustments accordingly.
Provide safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault, and carrying it to the customer.
File access slips in room order.
Prepare a weekly forecast of expected arrivals and departures.
Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction.
Other duties as assigned by the Front Office Manager, such as assisting in the role of manager on duty.
Oversee the daily operations of the front desk to ensure smooth guest check-ins and check-outs.
Drive guest satisfaction by addressing guest concerns promptly and ensuring positive guest experiences.
Maintain and enforce all Renaissance Hotel policies, procedures, and service standards.
Ensure accurate guest billing and pay attention to detail in handling all transactions.
Collaborate with housekeeping, maintenance, and other departments to resolve guest issues and enhance their stay.
Monitor and manage room availability and reservations to optimize hotel occupancy and revenue.
Handle guest inquiries, complaints, and requests professionally, aiming for effective resolution and service recovery.
Conduct staff performance evaluations, provide feedback, and ensure continuous professional development.
Assist with scheduling and ensuring the front desk is appropriately staffed during peak and off-peak times.
Maintain a positive, professional, and efficient front desk operation while managing shifts and workload.