Front Office Assistant Manager - Full Time
About The Position
Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus. Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!
Requirements
- Front Office Assistant Manager - Full Time
Responsibilities
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continued training done with all associates including All Together Get Together, MOS and New Hire
- Communicate with all department managers on continuing basis. Especially the communication with Night Manager each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments
- Be very familiar with the hotel computer system for training, maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of stock.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Assist guest with check in/ check out process, resolve guest opportunities
- Complete check-out with balance report/ open folio report
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Scheduled and monitoring labor and payroll
Benefits
- paid internships
- development programs
- tuition reimbursement
- competitive benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
