Front Office Assistant Manager, NF-03
About The Position
Serves as the Front Office Assistant Manager, formulating instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor and other expenses, presenting analysis to the Front Office Manager. Develops operating policies, programs, and procedures for the department and submits them to the Manager for approval. Monitors and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guest complaints. Ensures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost-effective and timely productivity. Maintains a professional work environment with other hotel departments. Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals and submits for approval by the Manager and Director. Ensures active support of diversity and equal opportunity programs. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Ensures skill level training is developed, conducted, and evaluated on an ongoing basis. Recommends employee development and training programs, work schedules, etc. Conducts skill level training.
Requirements
- Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position.
- Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.
- Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Responsibilities
- Formulate instructions and directives for service-oriented and cost-effective operations.
- Conduct reviews of guest comments, surveys, and operations to identify problems and initiate corrective action.
- Evaluate program success based on customer satisfaction.
- Monitor labor and other expenses and present analysis to the Front Office Manager.
- Develop operating policies, programs, and procedures for the department.
- Monitor and evaluate guest satisfaction to ensure first-class hotel standards are met.
- Participate in departmental inspections and reviews.
- Resolve guest complaints.
- Ensure compliance with policies and procedures.
- Provide for internal controls, inventory management, and accountability for property and funds.
- Maintain high quality and quantity of work output through cost-effective and timely productivity.
- Maintain a professional work environment with other hotel departments.
- Perform supervisor duties including developing, evaluating, and obtaining approval for staffing levels.
- Recommend recruitment or reassignment actions and selections.
- Conduct performance appraisals.
- Ensure active support of diversity and equal opportunity programs.
- Initiate or recommend disciplinary actions, awards, and pay adjustments.
- Ensure skill level training is developed, conducted, and evaluated on an ongoing basis.
- Recommend employee development and training programs and work schedules.
- Conduct skill level training.
Benefits
- Comprehensive benefits package
- Access to a range of benefits designed to make a federal career rewarding
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
