FRONT OFFICE ASSISTANT I

NORTH EAST MEDICAL SERVICES•Daly City, CA

2d•$31 - $31•Onsite

About The Position

The Front Office Assistant I performs general clerical duties and special projects in a clinic setting. The role supports patient check-in, appointment scheduling, phone and portal communications, patient records and insurance information, mail processing, and outreach. The employee may cover at or rotate among other clinic sites or medical departments as required.

Requirements

Completion of a high school certificate or equivalent.
Proficiency with computers.
Attention to detail.
Fluent spoken and written English, including reading ability.
Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, or other languages may be required depending on location.

Nice To Haves

Prior customer service experience preferred.
Prior experience in a medical field is a plus.
Fluency in languages other than English is an asset.

Responsibilities

Greet and check in patients, distribute questionnaires and files, scan insurance cards, and collect co-payments.
Schedule patient appointments.
Answer phone calls and respond appropriately to requests.
Call patients to remind them of upcoming appointments.
Verify and update patient insurance information and billing discrepancies.
Inform patients about and refer them to NEMS services and programs.
Periodically update patient demographic and financial data.
Transfer triage patients to the Medical Clinic team.
Receive, sort, and route daily mail; prepare and send mailings.
Assist with outreach projects.
Cover for staff at other clinic sites and rotate to other clinic sites or medical departments as required.
Submit PCP change requests in the EHR for approval.
Check, respond to, and forward patient portal messages as needed to close them out.
Perform other duties as required by the manager or supervisor.