FRONT OFFICE ASSISTANT I

NORTH EAST MEDICAL SERVICES•Daly City, CA

27d•$31 - $31•Onsite

About The Position

The Front Office Assistant I performs a variety of general clerical duties and special projects. The role greets and checks in patients, schedules appointments, responds to phone and patient portal inquiries, and supports patient insurance, billing, and demographic updates. The position also provides information about NEMS services and programs, assists with outreach, and may cover other clinic sites or medical departments as required.

Requirements

Completion of a high school certificate or equivalent.
Proficiency with computers.
Detail oriented.
Fluency in spoken and written English, including reading.

Nice To Haves

Prior customer service experience.
Prior experience in a medical field.
Fluency in Chinese (Cantonese and/or Mandarin) or Spanish; fluency in other languages is an asset.

Responsibilities

Greet and check in patients, distribute questionnaires and files, scan insurance cards, and collect co-payments.
Schedule patient appointments.
Answer phone calls and respond appropriately to requests.
Call patients to remind them of upcoming appointments.
Verify and update patient insurance information and address billing discrepancies.
Inform patients about and refer them to NEMS services and programs.
Periodically update demographic and financial data.
Transfer triage patients to the Medical Clinic team.
Receive, sort, and route daily mail.
Prepare and send mailings.
Assist with outreach projects.
Cover staff members at other clinic sites.
Submit PCP change requests in the EHR for approval.
Check, respond to, and forward patient portal messages as necessary to close them out.
Rotate to other clinic sites or medical departments as required.
Perform other duties as required by the manager or supervisor.