Front Office Assistant- Administrative

OnePlus Healthcare•Miami Gardens, FL

10d•Onsite

About The Position

The Front Office Assistant- Administrative will be responsible for greeting patients, verifying their information, and ensuring a smooth check-in and check-out process. This role requires excellent communication and organizational skills to manage appointments, collect payments, and provide support to patients and team members. Bilingual proficiency in English and Spanish is required.

Requirements

Bilingual Required (English and Spanish)
Experience with EMR system
Ability to verify patient eligibility and insurance
Proficiency in scanning documents into EMR system
Excellent communication and interpersonal skills
Ability to handle phone calls and messages accurately
Strong organizational and time management skills
Ability to manage multiple tasks and special projects

Responsibilities

Greet patients, ascertain purpose of visit, and confirm or update demographics and insurance in EMR system.
Check in and out patients in a timely, accurate, and professional manner.
Verify eligibility for all walk-ins, obtain proof of eligibility, and make copies of picture ID and insurance card.
Obtain signatures for forms and documents and scan all required documents into EMR system.
Respond to patient questions, provide guidance, and anticipate patient needs to ensure their comfort.
Collect co-payments and post payments from patients.
Answer calls courteously, forward to the appropriate team member, and accurately document messages.
Schedule, cancel, and reschedule appointments, including regular, missed, and follow-up appointments.
Schedule patient transportation as needed.
Call and confirm appointments, including unconfirmed appointments for the day of and the following day.
Conduct follow-up calls as needed to check on patients.
Effectively manage special projects and other tasks as assigned.
Perform other duties as required.