Front Office Agent– Grand Gardner Hotel
About The Position
Urschel, a 100% employee-owned company, is seeking a dedicated and service-focused hospitality leader to join the opening team of the new Grand Gardner Hotel as Front Office Agent. The Grand Gardner Hotel is an Urschel Development property located in Downtown Valparaiso, IN. Urschel Development is a fully owned subsidiary of Urschel Laboratories located in Chesterton, Indiana. Opening in the second quarter of 2026, this independent boutique hotel is located on a quiet, tree-lined street just steps away from downtown Valparaiso. Designed to feel welcoming to both guests and employees, it features 59 rooms and suites, a speakeasy, banquets space, boutique spa, and inviting shared spaces. This is a place built on teamwork, hands-on training, and growth. Employees are encouraged to learn, share ideas, and take pride in creating great guest experiences, all while being part of a supportive, close-knit team. The Front Office Agent is responsible for delivering exceptional guest service by managing room bookings, handling guest check-ins and check-outs, and providing comprehensive concierge support. This role serves as the primary point of contact for guest inquiries regarding the hotel’s amenities and the local Valparaiso area. Key responsibilities include maintaining strict confidentiality of guest information, promoting on-site dining and spa services, resolving requests or complaints promptly, and ensuring the security of keys and cash handling procedures. The ideal candidate is a warm, professional, and organized individual who thrives in a dynamic hospitality environment. Proficiency with Property Management Systems (PMS) and Microsoft Office is required, along with the ability to handle point-of-sale transactions and multi-line phone systems accurately. The candidate must possess excellent communication skills and the physical ability to remain standing for up to 8 hours while moving quickly to meet guest needs. Prior experience in a boutique hotel or high-end service environment is preferred. If you are seeking an outstanding career opportunity, visit the Urschel careers link directly at http://www.urschel.com/careers or find us on Facebook or LinkedIn. EEO/Veteran/Disability
Requirements
- warm, professional, and organized individual
- thrives in a dynamic hospitality environment
- Proficiency with Property Management Systems (PMS)
- Proficiency with Microsoft Office
- ability to handle point-of-sale transactions
- ability to handle multi-line phone systems accurately
- excellent communication skills
- the physical ability to remain standing for up to 8 hours while moving quickly to meet guest needs
Nice To Haves
- Prior experience in a boutique hotel or high-end service environment
Responsibilities
- managing room bookings
- handling guest check-ins and check-outs
- providing comprehensive concierge support
- maintaining strict confidentiality of guest information
- promoting on-site dining and spa services
- resolving requests or complaints promptly
- ensuring the security of keys and cash handling procedures
Benefits
- Employee Stock Ownership Plan (ESOP), Stock Issued Annually
- Accrued Paid Time Off & Holiday Pay
- Health, Dental, & Vision Insurance
- Free Health Clinic (Available to Employees and Their Dependents)
- 401(k) with Employer Matching
- Free Life Insurance
- Hotel stay and on-property dining discounts
- Flexible scheduling whenever possible
- Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
- Professional Development Support
- Support for Community Involvement/Philanthropy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
