Front Office Agent (Overnight Relief) - Aman New York

Aman • New York, NY

3d • Onsite

About The Position

The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit. This position has an hourly compensation rate of $37.91. The role involves performing all Front Office assigned functions, preparing, and executing an ideal Aman New York Journey to guests. It requires maintaining the highest quality database relating to Guest History and acting as an ambassador of Aman New York by providing genuine care to guests and team members. The agent will be a well-rounded hospitality professional following the Aman New York pillars and values, providing quality and genuine service by responding to guests and team members promptly, efficiently, and courteously, with follow-up and follow-through. Responding to guest and leadership feedback in areas relating to Guest Satisfaction and focusing on improvement is crucial. The role is responsible for achieving and maintaining a high guest retention ratio and possessing in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City. Maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment, and staying current with developments and procedures by attending pre-shift and departmental meetings are also key responsibilities. Any other reasonable duties as required by the Front Office Management Team may also be assigned.

Requirements

• 1 year of related luxury hotel experience.
• Must be proficient in Windows, Word, Excel, PowerPoint.
• Excellent communication skills, both written and verbal in English.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.

Nice To Haves

• Graduate of Hotel School or College Degree is a plus.
• Opera PMS knowledge is preferred.
• multi-lingual is a plus.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Responsible for maintaining the highest quality database relating to Guest History.
• Ambassador of Aman New York in providing genuine care to guests and team members.
• Well-rounded hospitality professionals following the Aman New York pillars and values.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction.
• Focusing on improvement regarding feedback.
• Responsible for achieving and maintaining high guest retention ratio.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Front Office Management Team.

Benefits

• Competitive benefits including exciting international career opportunities in a company that is expanding rapidly.
• Prioritise and support your career journey, making you feel valued, included and at home.
• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree