Front Office Agent - OVN

Loews Hotels•Coral Gables, FL

9d•Onsite

About The Position

Loews Coral Gables Hotel is seeking a warm and welcoming Front Office Agent to be the face of Loews Hotels. This role is responsible for creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. The ideal candidate will combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. This position thrives in a fast-paced environment where attention to detail and a proactive approach are essential. The hotel is a AAA Four-Diamond property located in The Plaza Coral Gables, offering 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of event space.

Requirements

Minimum of one (1) year guest service experience in hotel hospitality preferred.
Experience with previous Property Management System, preferred Opera System.
Ability to stand and walk for long periods of time required.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Guest Experience Champion: Passion for hospitality and pride in anticipating and exceeding guest needs.
Clear Communicator: Excels in verbal and written communication, engaging guests and team members with clarity and professionalism.
Proactive Problem Solver: Approaches challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
Adaptable Team Player: Embraces change and works collaboratively, supporting team and other departments.
Detail-Oriented Professional: Maintains accuracy and efficiency in every task, from handling payments to managing guest inquiries.

Responsibilities

Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
Assign rooms that meet guest preferences and special requests.
Obtain and verify credit and payment information in accordance with hotel policies.
Promote hotel services, amenities, and local attractions to enhance the guest experience.
Respond to guest inquiries and resolve issues promptly and effectively.
Maintain knowledge of upcoming events, group bookings, and banquet orders.
Perform check-out procedures and handle cash transactions accurately.
Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
Handle emergencies with professionalism, prioritizing guest and team member safety.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.