Front Office Agent

AccorHotel•Sonoma, CA

4h•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.

Requirements

Customer service experience a benefit
Guest service skills, good communication skills, and memorization skills.
Computer knowledge
Cash handling
Strong Inner Personal Skills
Ability to handle difficult/pressure situations calmly
Cash Handling and basic accounting principles
Strong guest service orientation
Problem solving skills
Multi-task orientated
Excellent computer skills
Projects positive, healthful and happy image
High School Diploma or equivalent
Experience with working with a diverse guest population
Basic computer skills
Cash handling experience
Basic accounting principles
High School level Mathematical skills
Applicants must be able to provide proof that they are legally able to work in the United States.

Responsibilities

Consistently offer professional, friendly, and engaging service
To greet, welcome and farewell guests pleasantly and professionally.
To complete the registration process by accurately verifying, inputting, and retrieving information.
To promptly answer the telephone and respond to all guests inquiries with accurate information.
To be familiar with SMI, all the facilities and services offered.
To be timely, accurate and courteous during all interaction with guests.
To maintain current and correct posting of all charges.
To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
To be knowledgeable regarding all guestrooms and suites.
To do each Front Desk procedure accurately, consistently and completely.
To become familiar with daily events, times and locations within the hotel.
To become knowledgeable of hotel outlets and services offered to include hours of operation.
To work closely with bell staff to ensure smooth arrival and departure of guests.
To keep uniform neat and clean and be well groomed in accordance with SMI policy.
To be punctual and have excellent attendance.
To be safety conscious.
To take good care of hotel and guest property.
To perform cashier audit completely and accurately.
To adhere to cash activity and house bank agreement.
To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
Covering Royal Service Shifts as needed is required
Perform other duties as assigned

Benefits

Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
Learning programs through our Academies
Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
Vacation Benefits after 90 days
401k match at 100% of first 4% of contributions

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