Front of the House Supervisor

Grove Bay Hospitality Group•Durham, NC

5d•$18 - $20•Onsite

About The Position

Crawford's Genuine, located within the RDU Airport, is seeking winning personalities to join our team! As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Requirements

Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
Must have worked within venue or other Grove Bay restaurant for minimum of 4 months
Prior Supervisor experience
Fluency in English is required
Successful completion of Grove Bay's training program, including all EdApp training content
Food and Alcohol Safety training (ServSafe)

Nice To Haves

Multiple language abilities a plus

Responsibilities

Advancing the Grove Bay Mission Statement and Core Values
Delivering exceptional hospitality to all guests
Upholding all core Standard Operating Procedures
Coaching in the moment of hourly team members
Training and development of new team members
Handling any guest issues that arise in a respectful manner
Following all opening and closing procedures
Cash handling following Grove Bay SOP
Ability to expedite in adherence with the Grove Bay SOP
Strong understanding of all operational systems – Toast, OpenTable, R365
Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times
Must work a minimum of six hours during the Supervisor shift