Front of House Supervisor

PharmaCann • North Aurora, IL

15h • Onsite

About The Position

PharmaCann, Inc. is seeking energetic, results-driven individuals to join their rapidly growing team in the cannabis industry. The Supervisor, Front of House is an expert in specific business divisions, with a focus on process improvement to enhance efficiency and customer experience. The ideal candidate will have proven success in leading continuous improvements, developing and maintaining effective teams, collaborating with diverse team members, and possessing superior leadership and interpersonal skills.

Requirements

• Minimum 21 years of age (or per state regulations)
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Nice To Haves

• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred

Responsibilities

• Drive high customer experience standards, including a customer-oriented culture and industry-leading customer engagement through sales training and product knowledge.
• Lead a world-class customer service program to drive repeat business through strong local community networking and customer data capture.
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals.
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
• Comply with and audit cash procedures, including preparing deposits and daily cash reconciliation.
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
• Maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• Assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level