Chick-fil-A Front of House Team Leader

Cooper Connect•Marlborough, MA

4d•Onsite

About The Position

Chick-fil-A Owner/Operator Mike Lawson is passionate about developing future leaders and creating long term growth opportunities for his team. As one of the first multi-unit Chick-fil-A Operators in New England, Mike is committed to coaching and mentoring high capacity leaders who want to grow personally and professionally. Chick-fil-A restaurants are locally owned and operated, allowing Mike and his leadership team to create a highly relational, community focused environment where leaders are known, valued, and developed. Chick-fil-A is widely recognized for developing strong business and people leaders, and Mike intentionally invests in helping team members build transferable leadership skills that will benefit them long term. Chick-fil-A restaurants are known for high performing teams, fast paced operations, and a strong culture of care, and Mike’s team is passionate about pursuing excellence while genuinely caring for people. Chick-fil-A is one of the fastest growing Quick Service Restaurant brands in the nation. Chick-fil-A has ranked #1 in customer satisfaction among quick service restaurants for 11 consecutive years according to the American Customer Satisfaction Index (ACSI). Chick-fil-A is consistently recognized nationally for customer experience, workplace culture, and brand reputation. Chick-fil-A has been recognized on Forbes and national employer rankings including America’s Dream Employers (2025), Best Customer Service (2025), Customer Experience All Stars (2024), Best Brands for Social Impact (2023), Best Employers for Women (2023), and America’s Best Large Employers (2023). Chick-fil-A restaurants are known for industry leading hospitality, operational excellence, and leadership development opportunities. Chick-fil-A has awarded over $220 million in team member scholarships since 1973, with $29 million total awarded to 16,000+ winners in 2025. We are looking for a passionate and motivated Front of House Team Leader to join our team at Chick-fil-A Marlborough. This role is designed for someone who loves hospitality, enjoys leading people, and wants to grow into higher levels of leadership over time. This is a hands on leadership opportunity where you will work directly alongside the leadership team to help create an exceptional guest experience, develop team members, and drive operational excellence during some of the restaurant’s busiest shifts. We are looking for someone who is hungry to grow, confident leading others, and passionate about serving both guests and team members. This role is ideal for someone who thrives in fast paced environments, communicates well, and wants to build a long term leadership career. This position is primarily focused on evening and closing operations. Team Leaders play a key role in setting the tone for the shift, coaching team members, maintaining standards, and ensuring guests receive remarkable service every day.

Requirements

Regular closing shift availability (required)
Comfortable working in a fast paced environment
High level of initiative, ownership, and accountability
Desire to grow into higher leadership opportunities
Passion for Chick-fil-A's values

Nice To Haves

1+ years of leadership experience preferred
Hospitality or restaurant experience preferred
Passion for serving guests and leading people
Strong communication and interpersonal skills

Responsibilities

Leading and motivating front of house teams during high volume shifts
Creating a culture of hospitality and exceptional guest service
Coaching and developing team members
Holding team members accountable to high standards
Supporting daily restaurant operations and shift execution
Helping maintain food safety and cleanliness standards
Communicating clearly and confidently with team members
Setting the pace and leading with positivity and urgency
Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales