Front of House Supervisor

Topgolf•Virginia Beach, VA

8d•$18 - $22•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. We are looking for a Front of House Supervisor who makes the shift happen. You'll coach your team, hold the floor, and make sure every guest walks away thinking that was awesome. If you bring energy, accountability, and a team-first mindset to every shift, this role was made for you.

Requirements

High school diploma or equivalent
Energy, enthusiasm, and a genuine passion for leading people
Must be 18 years of age or older as required by state or local law
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying.
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs.
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment.
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather.
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise.
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents.

Responsibilities

Lead the team in delivering a best-in-class guest experience every shift.
Handle general operational responsibilities like opening, closing, and managing the flow of the venue.
Coach your team, uphold service and safety standards, and step into whatever the business needs to run at its best.
Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard.
Coach and develop team members in real time to build skills, confidence, and accountability.
Uphold operating procedures, service standards, and safety protocols throughout every shift.
Drive Associate engagement and create an environment where people are proud to work.
Execute opening and closing procedures with consistency and attention to detail.
Ensure work rules, compliance standards, and SOPs are followed across the team during your shift.
Manage shift flow and adjust in real time when volume, staffing, or guest needs change.
Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed.
Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring.
Be the kind of leader your team wants to follow, and your guests remember for the right reasons.
Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf.
Perform other operational duties as assigned by your manager.