Front of House Supervisor- Senior Living
NEXDINE Hospitality•Kalamazoo, MI
•$16 - $18
About The Position
The Front of House Supervisor oversees the delivery and execution of the guest experience, ensuring exemplary customer service, proper final presentation of food and service, and client satisfaction. The position reports to the Sous Chef or VP of Dining and may assist with managing staff and other assigned tasks. It supports daily dining operations, catering and events, staffing and scheduling, financial recordkeeping, and operational standards in a senior living setting.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in a similar position.
- Specialized training in catering.
- Leadership, teamwork, communication, customer/client focus, ability to work under pressure, and scheduling skills.
- ServSafe Certification.
- Choke Safety Certification.
- Allergen Awareness Certification.
- Microsoft Office Suite.
Nice To Haves
- Culinary school certificate or degree.
Responsibilities
- Provide oversight of daily dining services to ensure client and customer satisfaction.
- Inspect supplies, equipment, and work areas for compliance with standards, and arrange equipment purchases or repairs as needed.
- Build and maintain a working schedule at least two weeks in advance, with schedules posted at least three weeks ahead.
- Purchase food or other supplies as needed, maintain quality control for receiving products, and manage vendor relationships when assigned.
- Help determine staffing requirements and create schedules to ensure timely service delivery.
- Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
- Assist with event menu writing and cost control using appropriate recipes and costing measures, in coordination with the Chef Manager or Chef.
- Assist with food production as needed.
- Plan, execute, and coordinate events according to client standards alongside the Chef Manager or Chef.
- Assist with catering-event setup and breakdown, including seating arrangements, decorations, and food displays, and supervise staff during events.
- Meet with prospective clients as needed to review event requirements, menus, setup and breakdown, and scheduling.
- Follow budgetary guidelines established by the Chef Manager or Chef.
- Record operational or production data and maintain records of food use and expenditures.
- Assist with financial recordkeeping and inventory management.
- Instruct, train, and supervise cooks, servers, and utility workers as needed.
- Provide attentive and approachable customer service, including greeting and thanking customers.
- Perform other assigned duties and responsibilities.
Benefits
- Health, dental, and vision insurance
- Company-paid life insurance
- 401(k) savings plan
- Paid time off, including vacation, holidays, and sick time
- Employee Assistance Program (EAP)
- Career growth opportunities
- Employee perks and rewards
- Generous compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
