Front of House Supervisor

Ponca City Development Authority • Braman, OK

11d • Onsite

About The Position

The Front of House Supervisor assists the FOH Manager in all aspects of the main restaurant, especially in the front of house. Ensuring day-to-day operations in the restaurant are completed smoothly, with prompt serving of food, quality plate presentation, and maintaining an organized, clean work area. This role involves managing scheduling, training, and general supervision of front-of-house staff, and stepping in during the absence of the FOH Manager. The supervisor is responsible for ensuring opening and closing duties are completed accurately, cleanliness standards are met, and employees are trained across all shifts. They also assist the Manager with maintaining up-to-date records of employee food handler certifications and alcohol serving licenses, and ensure staff compliance with all food, health, and safety regulations. Anticipating needs for food, beverage, and equipment based on demand and upcoming events, and providing quality assurance during peak hours are key duties. The supervisor must demonstrate the ability to delegate tasks, multitask efficiently, lead by example, and positively influence team performance, while adhering to uniform requirements and maintaining a professional appearance and demeanor representing KGI. All applicable state, federal, and tribal laws, regulations, and compliance requirements must be followed.

Requirements

• High school diploma or G.E.D. required.
• At least two years’ experience in a similar position.
• Must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted).
• Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays.
• Frequent lifting, occasionally in excess of 50lbs, as well as bending, stooping, walking, and standing expected.
• Proficiency in Microsoft applications, particularly Word and Excel, is essential.
• Strong attention to detail.
• Ability to obtain a food handler’s permit.
• Ability to obtain an alcohol serving license.

Responsibilities

• Assists the FOH Manager in all aspects of the main restaurant, especially in the front of house.
• Ensures day-to-day operations in the restaurant are completed smoothly, with prompt serving of food, quality plate presentation, and maintaining an organized, clean work area.
• Manages scheduling, training, and general supervision of front-of-house staff.
• Covers for the FOH Manager during their absence.
• Ensures opening and closing duties are completed accurately and that cleanliness standards are consistently met.
• Assists with the training of employees across all shifts.
• Assists Manager with maintaining up-to-date records of employee food handler certifications and alcohol serving licenses (ABLE).
• Ensures staff compliance with all food, health, and safety regulations.
• Anticipates food, beverage, and equipment needs based on demand and upcoming events.
• Provides quality assurance—especially during peak hours—ensuring all products leave the service counter promptly and meet presentation standards.
• Demonstrates the ability to delegate tasks, multitask efficiently, lead by example, and positively influence team performance.
• Adheres to uniform requirements and maintains a professional appearance and demeanor while representing KGI.
• Follows all applicable state, federal, and tribal laws, regulations, and compliance requirements.

Benefits

• 100% Paid medical (valid in KS and OK)
• Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
• Paid time off
• Maternity leave
• Funeral leave
• FMLA

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED