Front of House
TWO ROADS BREWING COMPANY•Nashville, TN
•Onsite
About The Position
The FOH Staff ensures seamless guest experiences at the Food Hall + Bar by executing day-to-day service, crafting cocktails and beverages to spec, serving tables and bar guests, maintaining an inviting and organized environment, and supporting overall operations. This role is central to our mission of delivering outstanding hospitality with enthusiasm, professionalism, and efficiency.
Requirements
- Must be able to check IDs for alcohol purchases and uphold all responsible service policies.
- Must be able to handle cash responsibly: manage house bank, process transactions, count drawers, and ensure accurate reporting.
- Must be able to follow opening and closing FOH checklists (stocking, setup, cleaning, and breakdown).
Responsibilities
- Greet and engage all guests warmly, ensuring every interaction is welcoming and personalized.
- Take guests’ orders and provide product knowledge and recommendations.
- Prepare and deliver drinks to spec, maintaining consistency and quality.
- Support food runners with order coordination and delivery.
- Maintain cleanliness of bar, tables, guest areas, and service stations; anticipate and address spills or issues quickly.
- Check IDs for alcohol purchases and uphold all responsible service policies.
- Follow opening and closing FOH checklists (stocking, setup, cleaning, and breakdown).
- Handle cash responsibly: manage house bank, process transactions, count drawers, and ensure accurate reporting.
- Support recovery of dissatisfied guests through attentive listening and problem-solving.
- Uphold Two Roads hospitality fundamentals: warm and welcoming service, attention to detail, teamwork, adaptability, empathy, and enthusiasm.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
