Front of House Shift Leader - Boston's Pizza Restaurant and Sports Bar

ROI Hospitality Development • Sioux Falls, SD

20h • Onsite

About The Position

Boston's Pizza Restaurant and Sports Bar is a fast-growing, casual dining franchise chain with over 400 locations throughout North America. Focusing on all-American favorites with an Italian twist, it serves as both a family-friendly restaurant and a sports bar. This is a full-time supervisory position reporting to the General Manager and Assistant General Manager. The role requires 1-2 years of restaurant front of house supervisory experience. The Front of House Shift Leader is responsible for training and supervising servers, hosts, and bartenders, while also supporting superior operations and guest service. Key accountabilities include meeting budgeted financial goals such as Front of House labor cost, achieving guest satisfaction metrics, and upholding service standards. Maintaining a perfectly clean, sanitary, and inviting guest environment is a top priority.

Requirements

• 1-2 years of progressive supervisory experience in a full-service restaurant.
• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Must be able to work flexible hours during, evening, weekends and holidays.
• Strong analytical/decision-making skills.
• Must possess a strong sense of urgency and command presence management style.
• Leadership skills – able to direct, coach and supervise a team.
• Strong business acumen, including an understanding of budgets and operating costs.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills – able to exceed guest expectations.
• Ability to multi-task in a fast paced environment.
• You must be able to perform efficiently during high volume peak periods.
• Must be eligible to work in the United States.

Responsibilities

• Create, lead, and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Ensure operational and occupational health and safety standards are in place and followed.
• Maintains appropriate security protocols for guest, employee and restaurant safety.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed