Front of House Restaurant Manager - Lionheart Country Club

Bozzuto's Inc.•Avon, CT

2d•Onsite

About The Position

As the Front of House Floor Manager, you are responsible for overseeing daily dining room operations within a private country club environment, ensuring exceptional service delivery and a premier member experience. This role leads front-of-house staff during service, maintains high hospitality standards, and ensures seamless coordination between service, culinary, and events teams.

Requirements

Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
Organizational Skills: Ability to fulfill executive directions in a timely manner; ability to prioritize and meet deadlines
Working in a team based environment: Working independently and as a team player
Quality: Maintain integrity and high standards from every perspective
Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift

Nice To Haves

Three (3) years experience in restaurant, hospitality leadership role or relevant experience – country club or fine dining
ServeSafe Certification or TIPS Certification

Responsibilities

Lead and actively manage the dining room floor during service periods, ensuring a polished, attentive, and personalized member experience
Build strong relationships with members and guests, anticipating needs and resolving concerns promptly and professionally
Uphold and enforce service standards consistent with a high-end country club environment
Monitor service flow, table timing, and overall guest satisfaction
Supervise, coach, and support servers, bartenders, hosts, and support staff
Provide real-time feedback and training to improve service performance and consistency
Foster a positive, professional, and team-oriented work environment
Oversee daily front-of-house operations including dining rooms, bar areas, and event spaces
Ensure proper staffing levels and support scheduling needs based on business volume
Coordinate closely with kitchen leadership to ensure smooth service execution
Monitor and maintain cleanliness, organization, and presentation of all front-of-house areas
Support execution of private events, banquets, and club functions
Ensure service standards are maintained across a la carte dining and event service
Assist with setup, execution, and breakdown of events as needed
Assist with opening and closing procedures, cash handling, and daily reporting
Ensure compliance with health, safety, and alcohol service regulations
Maintain accurate records related to service, staffing, and operations
Support inventory oversight for front-of-house supplies
Perform other duties as assigned by leadership