Part Time Front of House Manager

Seattle Seahawks / First & Goal Inc. • Seattle, WA

5d • Onsite

About The Position

The Part Time Front of House Manager is responsible for overseeing all WAMU Theater front-of-house operations on event days to ensure a safe, seamless and positive guest experience. This role serves as the primary liaison between departments, confirming readiness prior to opening, managing guest-facing operations during events and supporting post-event reporting and follow-up.

Requirements

• High school diploma or GED required
• Must be 18 years of age or older
• Strong leadership, communication and interpersonal skills with the ability to work effectively across departments
• Proven ability to remain calm and professional when responding to operational issues or emergencies
• Detail-oriented with a focus on maintaining high standards of guest experience and venue presentation
• Comfortable giving direction to part-time staff and contracted labor in a professional manner

Nice To Haves

• Prior experience in event management, theater operations, hospitality or customer service preferred
• Familiarity with ADA requirements, emergency procedures and crowd management is a plus

Responsibilities

• Oversee front-of-house operations on event days, including patron ingress/egress, ticket scanning, line queuing, merchandise, guest seating, ADA accommodations, VIP/hospitality spaces and overall facility presentation
• Conduct pre-doors readiness checks with all departments (Guest Services, Security, Food & Beverage, Box Office, Housekeeping, etc.) to ensure staffing, coverage and operations meet standards
• Lead line management and ingress flow to provide an efficient and welcoming arrival experience
• Act as the front-of-house liaison for operational issues or emergencies, advising the Manager on Duty and supporting department leads in response efforts
• Collaborate with department managers to align event staffing and provide day-of support to part-time event staff
• Monitor and maintain the professional presentation and cleanliness of all front-of-house areas throughout the event
• Ensure compliance with theater policies, safety requirements and emergency procedures
• Partner with the Senior Manager of Theater Operations on event recaps and contribute to post-event reporting, including incidents, damages and areas for improvement
• Represent the theater with professionalism and deliver excellent customer service across all guest-facing touchpoints

Benefits

• The hourly rate for this position is: $29.50

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED