Front of House Manager

Topgolf•Greensboro, NC

9d•Onsite

About The Position

The Front of House Manager will lead the Guest Experience by setting the daily standard for service and hospitality across the front of house. This role requires staying visible on the floor, interacting with guests to assess and elevate their experience, and ensuring all operating procedures, guest safety, and satisfaction standards are upheld. The manager will also ensure all guest areas are fully staffed and functioning efficiently. Additionally, the role involves coaching and developing the front of house team members, driving engagement, and fostering a team culture rooted in care and accountability. Responsibilities include supporting hiring, scheduling, onboarding, and ongoing development, as well as delegating tasks clearly and ensuring their completion. Operational management includes executing opening and closing procedures, managing assigned shifts, using business metrics and guest feedback to drive performance improvements, maximizing revenue and profit, and supporting ordering, inventory management, and facilities needs. The manager must uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring, while maintaining compliance with all health, safety, and operational standards, and championing a positive, high-energy work environment that reflects the Topgolf brand.

Requirements

2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law

Responsibilities

Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently
Supervise front of house team members and coach them in the moment
Drive team member engagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion
Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintain compliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand
Gathers guest satisfaction input on behalf of the team and takes action on findings
Holds Team members accountable for meeting and exceeding guest expectations
Addresses gaps in the team's ability to meet emerging guest needs
Aligns daily operations and team behaviors to create outstanding guest experiences
Communicates clear goals, roles, and expectations to all team members
Coaches others on how to deliver best-in-class hospitality
Ensures the team has the right skills and leverages individual strengths
Rewards team efforts and creates a strong sense of team spirit
Pushes the team to achieve results and maintains focus during high-volume periods
Fosters a sense of urgency for reaching goals and meeting shift objectives
Leverages business metrics to drive performance and maximize profitability
Maintains operational standards even when circumstances are challenging
Adjusts communication style and content to suit guests, team members, and leadership
Encourages open, candid communication within the team
Listens actively to guests and team members and responds with clarity
Breaks down communication barriers to keep the operation running smoothly