Front of the House Manager

CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita•Bonita Springs, FL

9d•$40,000 - $50,000•Onsite

About The Position

The Front of House Manager oversees patron service and public-facing operations for performances, rentals, camps, and special events at the Performing Arts Center. The position trains and supervises event staff and volunteers, coordinates staffing with the Box Office Manager, and works with the Facilities Department to ensure both theatres are set appropriately for each performance. The role requires strong organizational skills, sound judgment, and the ability to maintain excellent service in a fast-paced environment.

Requirements

Experience in front of house operations, hospitality, customer service, event operations, or a related field.
Experience supervising and training staff or volunteers.
Strong communication, organizational, and problem-solving skills.
Ability to manage competing priorities and remain calm in a fast-paced environment.
Familiarity with ticketing or registration systems and basic cash handling procedures.
Proficiency with email, scheduling tools, and basic administrative software.
Ability to maintain accurate records and protect confidential patron, student, and family information.
Availability for daytime responsibilities, evenings, weekends, and holidays as scheduled.
Ability to move throughout the venue and stand for extended periods, with or without reasonable accommodation.

Nice To Haves

Experience in a performing arts venue.
Experience with camp registration or youth program check-in and dismissal.
Experience supervising volunteer ushers or concessions personnel.
Familiarity with venue accessibility and emergency procedures.
Current CPR/first aid or responsible beverage service training.

Responsibilities

Train and supervise event staff and volunteers, including ushers, ticket scanners, and concessions personnel.
Work with the Box Office Manager to schedule staff and coordinate volunteer coverage.
Conduct pre-event briefings, assign responsibilities, and adjust staffing as needs change.
Merchandise Settlement: Reconcile merchandise sales, venue commissions, and payments with bands or their representatives after each performance; maintain accurate settlement records.
Work with the Facilities Department to prepare theatres, seating arrangements, signage, lobbies, and accessible routes for each performance.
Oversee admission, ticket scanning, seating assistance, late seating, and audience departure.
Coordinate camp registration and check-in, verify enrollment and required forms, and follow attendance and authorized pickup procedures with education staff.
Resolve patron and family questions, complaints, seating concerns, and registration issues professionally.
Coordinate house opening, intermissions, and closing with production personnel
Oversee concessions preparation, inventory, service, cash handling, and closing procedures.
Maintain clear exits and follow established safety, accessibility, and emergency procedures.
Document incidents, maintain event reports, and recommend improvements to service and operations.
Ensure public spaces are cleared and ready for subsequent programs and events.