Ian's Pizza State - Front of House Manager
About The Position
As the Front of House Manager, you're the captain of the floor! Keeping the energy high, the service smooth, and the vibe unmistakably Ian's. You'll work with the GM and AGM to make sure your FOH crew has the training, tools, and support they need to crush every shift. Our team is supportive and strongly believes that you can take pride in your work and have fun at the same time! A big part of your gig is training and developing your team. You'll be the lead trainer for FOH: showing staff the ropes, giving helpful feedback, and running quarterly reviews. There's also the behind-the-scenes restaurant work: manager meetings, responding to messages, tackling special projects, and working with leadership to make your department run like a well-oiled machine. Ian's Pizza is a fast-paced, high-volume restaurant, be ready to hustle on your shifts! The team will support you, you'll support them, and we'll have fun along the way. We pinky promise.
Requirements
- 1+ years of experience as a Supervisor or Shift Leader in the food and beverage industry.
- Specific experience in Front of House is required.
- Embrace and embody the 2030 Vision, Company Values, Standards for Customer Service, Food Quality, and the Big Five.
- Must complete a food safety certification course within 6 months.
- Able to stand and walk for long periods.
- Able to bend, crouch, and lift up to 30 lbs regularly, up to 50lbs on occasion.
- Able to use equipment of the business and in environments with temperature changes (sharp knives, hot ovens, cold walk-in coolers, etc.).
- Reliable transportation to and from the restaurant locations for a variety of shift times, including mornings, afternoons, and nights.
Nice To Haves
- Bilingual in Spanish is a major plus!
Responsibilities
- Train and develop the Front of House (FOH) team.
- Serve as the lead trainer for FOH staff.
- Provide helpful feedback to staff.
- Run quarterly reviews for staff.
- Attend manager meetings.
- Respond to messages.
- Tackle special projects.
- Work with leadership to ensure smooth department operations.
- Manage the FOH crew to maintain high energy and smooth service.
- Handle emergencies and provide coverage when needed.
- Hustle during shifts in a fast-paced, high-volume restaurant environment.
Benefits
- Health insurance
- Dental insurance
- Retirement benefits with up to 3% match
- Profit-sharing
- Flexible schedules
- PTO accrual starting on day one
- Overtime pay for hours worked above 40 per week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
