Front of House Leader -Horseferry Road, 41
About The Position
Pret is looking for passionate, hardworking individuals to join their team as Front of House Leaders. This role involves leading and coaching teams, maintaining high standards, and ensuring customer satisfaction. The position is full-time, 35 hours per week, and offers significant opportunities for growth within the company, with many management and support roles filled by individuals who started on the shop floor. The Front of House Leader acts as an in-shop champion, responsible for team performance, profitability, and customer happiness through high standards and positive energy. They are expected to be hands-on, whether assisting with coffee preparation or managing operational figures.
Requirements
- Experience leading with purpose
- Ability to drive team performance
- Ability to protect profit
- Ability to keep customers happy through high standards and great energy
- Kindness, honesty, and generosity
- Genuine warmth and authenticity
- Passion for exceptional customer service
- Ability to spread joy daily
- Willingness to perform small acts of kindness
Responsibilities
- Coaching and mentoring teams
- Maintaining high standards and spirits
- Ensuring teams and customers are happy
- Rolling up sleeves to assist with shop operations during busy periods
- Managing figures and spreadsheets
- Driving team performance
- Protecting profit
- Keeping customers happy through high standards and great energy
Benefits
- Hourly rate of £15.35 (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am (after initial training)
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free barista-made drinks per day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access to marketplace discounts
- Flexible working hours
- Comfy free shoes for shifts
- Opportunities for learning and development
- Fully funded professional qualifications (Level 3 apprenticeships)
- Internal transfer opportunities
- Commitment to diversity and belonging
- Fast-paced work with variety
- Opportunity to make a difference through The Pret Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
