Front of House Lead Supervisor

The Stovall House • Tampa, FL

2d • Onsite

About The Position

The Front of House (FOH) Lead Supervisor oversees daily operations, ensuring exceptional guest experiences by managing FOH staff, maintaining service standards, and coordinating with the kitchen. Key duties include staff training and supervision, performance feedback, scheduling, handling customer complaints, and managing opening/closing procedures. The role requires strong leadership, communication, and a deep understanding of fine dining etiquette and customer service expectations.

Requirements

• Extensive knowledge of fine dining service standards, etiquette, and protocols.
• Strong leadership, motivational, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proven customer service experience.

Responsibilities

• Train, schedule, motivate, and supervise all FOH staff, providing performance feedback.
• Ensure superior customer satisfaction by maintaining high service standards, interacting with guests, and quickly resolving any issues.
• Manage the day-to-day operations of the FOH, including opening and closing tasks, and maintain cleanliness and organization.
• Act as a liaison between the FOH and Back of House (BOH) staff to ensure smooth operations.
• Ensure all staff follows sanitation, safety, and company policies and procedures.
• Assist with managing operational costs and cash handling procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed