Front Line Service Supervisor, Laurens Street, Aiken, SC

SRP FEDERAL CREDIT UNION • Aiken, SC

1d • $19 - $21 • Onsite

About The Position

Under the direction of the Branch Manager and Assistant Branch Manager, this role creates a positive and engaging member experience. The Front Line Service Supervisor receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. This role ensures productivity and upbeat team morale on the teller line and promotes a positive image of the Credit Union both inside and outside the workplace. The position requires proficiency with all teller duties and responsibilities, including those of a Teller and Front Line Service Supervisor. The supervisor represents the Credit Union professionally and courteously, provides prompt, efficient, accurate, and friendly service, and fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including those related to the Bank Secrecy Act, the Patriot Act, and OFAC Policies. A key responsibility is referring, selling, and cross-selling Credit Union products and services using a member benefit-based approach to help members achieve their financial goals. The role involves processing cash and check transactions in a fast-paced environment, verifying endorsements and negotiability, adhering to check acceptance policies, obtaining proper approvals, and proactively deterring fraud. The supervisor also processes all other types of teller transactions, asks questions, employs active listening and communication skills to uncover needs, and makes referrals to appropriate contacts. Additionally, the Front Line Service Supervisor provides ongoing supervision to Tellers, schedules their workday, ensures completion of assigned duties, assists with problems or unusual transactions, conducts monthly cash audits, verifies policy adherence for satisfactory branch audits, maintains cash inventories, orders and ships cash, and ensures ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited. The supervisor acts as a liaison with other departments, possesses excellent communication skills, maintains a pleasant tone and demeanor, demonstrates active listening, builds rapport, and is cross-trained in some MSR areas. The role is responsible for closing the office at the end of the workday, actively communicates and provides consistent coaching and mentoring to all tellers, demonstrates exceptional teamwork, mentors new employees, and serves as a resource to all tellers. Supervisory responsibilities include carrying out responsibilities in accordance with the organization’s policies, procedures, and applicable laws, scheduling routine teller meetings, and providing coaching and feedback.

Requirements

• Completion of Teller I training requirements
• High school diploma or GED
• 2 years customer service experience
• 3 years in financial services
• Cash handling experience
• Excellent math skills
• Proficient with Microsoft Word software.
• knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Google Chrome/Microsoft Edge
• Ability to work with a team and/or independently
• Organized
• Ability to Multi-Task
• Self-Motivated
• Professional Verbal and Written Communication Skills
• Authentic People Skills (friendly, approachable).
• Active Listener
• Adaptable
• Problem-Solving Skills.
• Detail and Goal Oriented.
• Ability to Work in a Fast-Paced Environment
• May be required to stand, use hands, and reach with arms.
• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
• Must be able to lift to 25 lbs.
• Requires ability to communicate effectively in person, on the phone, and via digital channels.
• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.

Nice To Haves

• 1+ year experience in team leadership, preferred
• 1+ years of sales experience preferred.
• Skilled with Symitar Episys Core Banking software, Loans PQ or similar financial services software systems experience preferred.

Responsibilities

• Proficient with all teller duties and responsibilities.
• Completes all duties and responsibilities of a Teller and Front Line Service Supervisor.
• Represents the Credit Union professionally and courteously to members and potential members.
• Provides prompt, efficient, accurate, and friendly service in the processing of transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Responsible for referring, selling, and cross-selling Credit Union products and services.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability.
• Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud.
• Processes all other types of teller transactions.
• Ask questions during interactions with members, and employ excellent listening and communication skills effectively to uncover needs.
• Makes referrals to the appropriate contacts.
• Provides ongoing supervision to Tellers and schedules their workday.
• Ensures the completion of their assigned duties, including helping with problems or unusual transactions.
• Conducts monthly cash audits of all tellers.
• Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.
• Maintains cash inventories in the branch and ATMs to ensure members’ needs are met while preventing the buildup of unused quantities and keeping within prescribed limits.
• Orders and ships cash as needed.
• Receives and verifies the accuracy of delivered cash shipment.
• Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
• Acts as a liaison with other departments within the Credit Union in the resolution of problems.
• Maintains a pleasant tone and demeanor at all times.
• Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.
• Cross-trained in some MSR areas to better assist our members.
• Responsible for closing the office at the end of the workday.
• Actively communicates and provides consistent coaching and mentoring to all tellers.
• Demonstrates exceptional teamwork.
• Mentors new employees and serves as a resource to all tellers.
• May be assigned other tasks by appropriate line supervision.
• Responsible for scheduling routine teller meetings providing coaching and feedback.

Benefits

• Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on completing all pre-employment background screenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree