Front Line Manager - Lifestyle Property Claims
About The Position
As the Lifestyle Property Claims Leader, you will manage a team of specialty adjusters who are experts in handling Lifestyle recreational claims. You will be a champion of the Lifestyle Claims Value Proposition, including policies, strategies, and procedures within your area of responsibility. In this role, you must have a strong understanding of the Specialty business and marketplace with a deep passion for Lifestyle recreational products, which include cottages, watercraft, and travel trailers. We are seeking an individual with the same energy and passion that our Lifestyle customers have for these products when they buy and insure them.
Requirements
- Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)
- 2 + years previous leadership experience
- 5 + years of working in Claims / insurance industry experience with a strong knowledge of Property claims
- Excellent verbal and written communication skills
- Demonstrate a passion for Lifestyle claims
Nice To Haves
- University Degree or College Diploma
- Prior leadership experience
- Have prior experience with recreational claims
Responsibilities
- Identify, assess and retain the best possible talent to strengthen our business.
- Understand and know our people, support training and develop their capability in the role and work with them to support career aspirations while managing performance.
- Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
- Lead effectively and positively through implementation of change.
- Ensure technical development of claims file handlers.
- Create an environment dedicated to exceptional customer outcomes and champion improvement to service.
- Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer’s journey.
- Participate in the Quality assurance program for your team. Identify and ensure training is addressed in a timely and effective manner.
- Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements.
- Take full responsibility for the results of our team, how they contribute to the overall company’s performance and understand the consequence and impact of key decisions you make.
- Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture.
- Expert understanding of the claims experience while understanding the technical strategic direction for the claims file.
- Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance.
- Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures.
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
