Front Line Care Clinician - San Diego, CA
About The Position
The Front Line Care Clinician owns clinical support activities that help retain and grow Medline Front Line Care business. The role provides customer support, clinical troubleshooting, trial and implementation support, and execution of clinical solutions in collaboration with OneMedline partners. The team partners with health systems to improve outcomes related to hospital-acquired conditions, including CAUTI, CLABSI, HAPI, and fall prevention. The clinician provides clinical expertise and education on the safe and effective use of Front Line Care products, builds relationships with clinical decision-makers, and supports account retention and growth. The role works with internal sales and clinical partners to assess customer needs, deliver clinical solutions, and coordinate evaluations, implementations, and follow-up. The position may also involve local events and customer education activities. Medline offers a competitive total rewards package, continuing education and training, and career potential in a growing worldwide organization. The position is bonus and/or incentive eligible. Benefits vary according to hours worked; employees working an average of 30 or more hours per week are eligible for health insurance, life and disability coverage, 401(k) contributions, and paid time off. The company also describes its commitment to belonging, diversity, inclusion, and equal employment opportunity.
Requirements
- Hold at least one listed certification, or meet state-specific requirements to practice: RN, CCRN, APRN, VA-BC, CRNI, CWOCN, CWCN, WCC, CNOR, or CIC.
- Education is according to certification requirements.
Responsibilities
- Provide clinical subject matter expertise on clinical practice and the safe and effective use of products.
- Present and educate customers on Front Line Care products and partner with health systems on nursing quality metrics related to CAUTI, CLABSI, HAPI, and fall prevention.
- Build and maintain account-level relationships with clinical decision-makers, including nursing executives, unit leaders, infection prevention, wound care, quality, and patient safety stakeholders.
- Support retention activities in the assigned geography and participate in account trials, implementations, and post-implementation support.
- Collaborate with Front Line Care Specialists to pitch, conduct assessments, and implement and maintain clinical solutions.
- Collaborate in the field with Acute Care, IDN, Front Line Care Strategic Account Managers, Front Line Care Representatives, and other partners to meet customer needs and retain and grow business.
- Lead or attend local trade shows, educational dinners, chapter events, and product events as needed.
- Maintain an appropriate frequency of touchpoints with priority accounts.
- Conduct account activities such as in-services, just-in-time education, clinical troubleshooting, bedside audits, trial support, clinical solutions workshops, and protocol reviews.
- Coordinate customer expectations, internal resources, clinical evaluations, implementation needs, and follow-up actions.
- Participate in Front Line Care Clinical business reviews.
- Initiate and facilitate communication and collaboration among relevant internal stakeholders.
Benefits
- Health insurance for employees working an average of 30 or more hours per week
- Life insurance for employees working an average of 30 or more hours per week
- Disability coverage for employees working an average of 30 or more hours per week
- 401(k) contributions
- Paid time off
- Employee Assistance Program for employees working less than 30 hours per week
- Employee Resource Groups for employees working less than 30 hours per week
- Employee Service Corp access for employees working less than 30 hours per week
- Continuing education and training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
