Front Line Care Clinician - Houston, TX

Medline • Houston, TX

1d

About The Position

The Front Line Care Clinician owns clinical support activities that help retain and grow Medline Front Line Care business. The role provides customer support, clinical troubleshooting, trial and implementation support, and clinical solutions execution in collaboration with OneMedline partners. The Front Line Care team partners with health systems to improve outcomes related to hospital-acquired conditions, including CAUTI, CLABSI, HAPI, and fall prevention.

The clinician provides expertise and education on the safe and effective use of products, builds relationships with clinical decision-makers, and supports customer accounts through assessments, trials, implementations, and ongoing follow-up. The role collaborates with internal sales and clinical partners to address customer needs and deliver clinical solutions. The position is based in Houston, Texas.

Requirements

• Hold at least one certification or meet state-specific practice requirements: RN, CCRN, APRN, VA-BC, CRNI, CWOCN, CWCN, WCC, CNOR, or CIC.

Responsibilities

• Provide clinical subject matter expertise on clinical practice related to the safe and effective use of products.
• Present and educate customers on the safe and effective use of Front Line Care products and partner with health systems on nursing quality metrics, including CAUTI, CLABSI, HAPI, and fall prevention.
• Build and maintain account-level relationships with clinical decision-makers, including nursing executives, unit leaders, Infection Prevention, WOCN, Quality/Patient Safety, and other relevant stakeholders.
• Support retention activities in the assigned geography and participate in trials, implementations, and post-implementation support in assigned accounts.
• Collaborate with Front Line Care Specialists to pitch, perform assessments, and implement and maintain clinical solutions.
• Work in the field with Acute Care, IDN, Front Line Care Strategic Account Managers, Front Line Care Representatives, and other partners to address customer needs and retain and grow business.
• Lead or attend local trade shows, educational dinners, chapter events, or product events as needed.
• Maintain an appropriate frequency of touchpoints with priority accounts.
• Perform account activities such as in-services, just-in-time education, clinical troubleshooting, bedside audits, trial support, clinical solutions workshops, and protocol reviews with clinical stakeholders.
• Coordinate customer expectations, internal resources, clinical evaluations, implementation needs, and follow-up actions.
• Participate in Front Line Care Clinical business reviews.
• Initiate and facilitate communication and collaboration among relevant internal stakeholders.

Benefits

• Health insurance
• Life insurance
• Disability benefits
• 401(k) contributions
• Paid time off
• Continuing education and training
• Bonus and/or incentive eligibility
• Employee Assistance Program, Employee Resource Groups, and Employee Service Corp access for employees working less than 30 hours per week on average

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed