Front Line Care Clinician - Houston, TX
About The Position
The Front Line Care Clinician owns clinical support activities that help retain and grow Medline Front Line Care business. The role provides customer support, clinical troubleshooting, trial and implementation support, and clinical solutions execution in collaboration with OneMedline partners. The Front Line Care team partners with health systems to improve outcomes related to hospital-acquired conditions, including CAUTI, CLABSI, HAPI, and fall prevention. The clinician provides expertise and education on the safe and effective use of products, builds relationships with clinical decision-makers, and supports account retention, product trials, implementations, and follow-up. The role collaborates with internal commercial and clinical partners to align solutions with customer needs and coordinates clinical evaluations, implementation requirements, resources, and communication.
Requirements
- Meet certification requirements, including holding at least one of the listed certifications or meeting state-specific requirements to practice.
- Hold at least one of the following credentials: RN, CCRN, APRN, VA-BC, CRNI, CWOCN, CWCN, WCC, CNOR, or CIC.
Responsibilities
- Provide clinical subject matter expertise on clinical practice and educate customers on the safe and effective use of Front Line Care products.
- Partner with health systems on nursing quality metrics related to CAUTI, CLABSI, HAPI, and fall prevention.
- Build and maintain account-level relationships with clinical decision-makers, including nursing leaders, infection prevention, wound care, quality, and patient safety stakeholders.
- Support retention activities in the assigned geography and participate in account trials, implementations, and post-implementation support.
- Collaborate with Front Line Care Specialists to pitch, assess, implement, and maintain clinical solutions.
- Collaborate in the field with Acute Care, IDN, Front Line Care Strategic Account Managers, Front Line Care Representatives, and other partners to address customer needs and retain and grow business.
- Lead or attend local trade shows, educational dinners, chapter events, and product events as needed.
- Maintain an appropriate frequency of touchpoints with priority accounts.
- Conduct in-services, just-in-time education, clinical troubleshooting, bedside audits, trial support, clinical solutions workshops, and protocol reviews with clinical stakeholders.
- Coordinate customer expectations, internal resources, clinical evaluations, implementation needs, and follow-up actions.
- Participate in Front Line Care Clinical business reviews.
- Initiate and facilitate communication and collaboration among relevant internal stakeholders.
Benefits
- Competitive total rewards package
- Continuing education and training
- Health insurance
- Life and disability benefits
- 401(k) contributions
- Paid time off
- Access to the Employee Assistance Program, Employee Resource Groups, and Employee Service Corp for employees working less than 30 hours per week
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
