Front End Team Leader

Hulsing Enterprises•Johnson City, TN

2d•Onsite

About The Position

Earth Fare Team Leaders are managers responsible for modeling Earth Fare's Mission, Conviction, and Purpose, while developing and managing a successful team within their department. They are responsible for adhering to the department's standard operating procedures; meeting and exceeding financial goals including gross profit, shrink, sales, labor, and department overhead. Team Leaders are also responsible for ensuring a clean, organized, and safe work environment. The Front End Team Leader specifically contributes to training and development, operational tasks, and may act as a key holder and Manager On Duty to support overall store operations.

Requirements

Proven success managing shrink, sales, gross-profit and total overhead of a department in a similar environment
Minimum of 3 years professional experience in a Customer Service Management role
Minimum of 2 years of previous cash handling/bookkeeping experience

Nice To Haves

Previous experience in total front-end operations in a retail environment

Responsibilities

Model Earth Fare's Mission, Conviction and Purpose
Develop and manage a successful team within their department
Adhere to the department's standard operating procedures
Meet and exceed financial goals including gross profit, shrink, sales, labor and department over-head
Ensure a clean, organized, and safe work environment
Communicate the Earth Fare vision, standard operating procedures, merchandising guidelines, and financial goals to Team Members, with strong emphasis on customer service, safety and sanitation
Interview, select, train, and support team members
Act as a key holder to support overall store operations
Schedule and supervise cashiers, book keepers and customer service desk staff
Conduct new Team Member orientations
Maintain high levels of communication with Team Members, customers, and Home Office
Ensure proper safety and security procedures
Perform Front End Audits and assists in quarterly LPI audits
Continually find ways to reduce expenses
Work up to five MOD shifts per week including opening and closing of store based upon individual store/business needs
Maintain cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations, freezers, and coolers