[Part-time] Front End Supervisor

LEXINGTON REAL FOODS COMMUNITY COOPERATIVE•Buffalo, NY

3d•Onsite

About The Position

The Front End Supervisor assists the Front-End Manager in providing friendly, fast, and accurate customer service. This role is responsible for accurate cash handling, maintaining store cleanliness, ensuring store security, and handling day-to-day communications and training, all while upholding Personnel Policies. The position is classified as Pay Level III.

Requirements

Experienced serving the public
Maintain high energy for up to eight hours
Ability to work standing for up to 40 hours per week
Ability to handle multiple demands and to prioritize tasks
Ability to lift 40lbs
Manual dexterity
Counting skills
Climb stairs
Calmness under pressure
Sets a perfect example
Knowledgeable of products and store layout
Attentions to detail, accuracy
Regular, predictable attendance
Desire to work within the established rules
Fantastic teamwork and supports fellow managers
Ability to project an outgoing, friendly personality
Recognizes and knows the name of each produce item, bulk products, and bulk herbs
Communication skills: good listening and clear instructions
Willing and available to work weekends, mornings, and evenings
Demonstrated ability to follow through on commitments.
Willingness and ability to be flexible and adapt to changing conditions and job requirements quickly

Responsibilities

Treat people fairly, consistently, and with respect to encourage repeat business.
Ensure efficient, informative, and friendly service according to established customer service vision and standards.
Ensure customer flow through registers by opening an appropriate number of lanes based on service demands.
Provide product information and educational materials to customers.
Exceed customer expectations when resolving complaints.
Ensure the music creates a pleasant customer experience.
Maintain a fully stocked and organized customer service desk.
Handle returns and pass pertinent information to Department Managers regarding questionable products.
Supervise the cashier department on a day-to-day basis, ensuring fast, accurate, and friendly checkout.
Arrange to fill cashier schedule gaps due to emergencies and sick calls.
Troubleshoot and fix register breakdowns as needed.
Provide refresher trainings, ongoing membership training, and procedural updates to cashiers.
Ensure adequate levels of front-end supplies at the registers.
Assist the Front End Manager in ensuring cashiers are aware of all store policy and procedure changes affecting cashiering.
Ensure the security of all cash through registers.
Assist with cash count duties (drops, deposit, counting registers, coin drawers, armored service).
Coordinate tasks and projects for cashiers during non-customer checkout periods.
Maintain standards for cleanliness and organization of the register area and common areas (bathrooms, maintenance area, floors, break room, offices).
Set and assign cleaning/maintenance projects for the day.
Maintain a clean outside property including parking lot, patio, and sidewalks.
Organize, retrieve, and clean carts; maintain a clean vestibule and hand baskets.
Clean up spills as needed throughout the store.
Operate the floor machine as necessary.
Responsible for the behaviors, safety, and security of all supervised staff.
Record tardiness, sick calls, or any misconduct; counsel according to established procedures and recommend disciplinary actions.
Participate in hiring and performance evaluations of cashiers as requested.
Use motivation and encouragement in supervising staff; continue to learn and develop management skills.
Manage staff using the Employee Handbook and Personnel Policies.
Trained in opening and closing of the store.
Trained in all security procedures.
Answer and route phone calls, take and route messages as needed.
Perform other tasks assigned or delegated by the Front End Manager and Store Manager.