Front End Supervisor
About The Position
Weavers Way Co-op is seeking a dependable, service-oriented Front End Supervisor to lead our front-end operations and deliver exceptional customer experience. In this role, you’ll ensure smooth and accurate transactions, supervise front-end staff, and help maintain a welcoming, efficient store environment. This position is Part-time hourly position working an estimated 20-29 hours per week. Some weekend availability is required. If you thrive in a fast-paced setting, enjoy working with people, and take pride in providing outstanding customer service, we’d love to hear from you.
Requirements
- Strong commitment to Weavers Way Co-op’s mission and values
- Supervisor Experience preferred
- Previous cashier or retail experience preferred
- Strong communication and customer service skills
- Ability to multitask and stay calm under pressure
- Detail-oriented with strong organizational skills
- Reliable team player with the ability to work independently
- Basic math skills and comfort handling cash transactions
- Flexible and adaptable in a fast-paced environment
- Ability to stand for extended periods (up to 8 hours)
- Ability to lift to 25+ lbs. repeatedly
- Be, or become upon hiring a member in good standing of Weavers Way Co-op
Responsibilities
- Provide friendly, welcoming service to all customers
- Respond promptly and professionally to customer questions, concerns, and complaints
- Assist customers with co-op policies, products, and membership inquiries
- Guide prospective members through the enrollment process
- Maintain efficient checkout flow by calling for backup when needed
- Accurately and efficiently process customer transactions
- Monitor pricing accuracy and report discrepancies
- Follow all cash handling, security, and register procedures
- Maintain proper supplies (receipt paper, bags, etc.)
- Enforce store policies, including check cashing and shopping privileges
- Complete opening and closing duties assigned, including security protocols
- Supervise front-end staff when scheduled
- Ensure consistent, high-quality customer service across the team
- Address service or operational issues in real time
- Maintain a clean, organized checkout area
- Communicate equipment or operational issues to leadership
- Support inventory counts and participate in team meetings
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
