Retail Full Time Front End Supervisor

The TJX Companies, Inc.•Bowling Green, OH

3d•$15 - $15•Onsite

About The Position

TJX Companies is a Fortune 100 company and the world's leading off-price retailer, with brands like TJ Maxx, Marshalls, and Homegoods. This role is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. The supervisor ensures prompt, courteous customer service, promotes loyalty programs, and leads by example by engaging with customers and maintaining a clean and organized store. The position fosters a culture of honesty and integrity, takes an active role in training and mentoring Associates, and addresses customer concerns promptly.

Requirements

Available to work flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi-tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
1 year retail experience.
6 months of leadership experience.

Responsibilities

Responsible for promoting an excellent customer experience.
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Creates a positive internal and external customer experience.
Takes an active role in training and mentoring Associates on front end principles.
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
Addresses customer concerns and issues promptly, ensuring a positive customer experience.
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.