Front End Service Supervisor

Albertsons Companies•Billings, MT

4d•Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

Strong communication and interpersonal skills
Customer-focused mindset with a friendly and approachable attitude
Leadership and team-building capabilities
Ability to stay calm and professional under pressure
Problem-solving and conflict resolution skills
Positive attitude and ability to represent the company well to the public
Supervisory and leadership effectiveness
Decision-making and sound judgment
Time management and prioritization
Operational awareness and attention to detail
Accountability and integrity in handling cash and operations
Customer service principles and retail operations
Cash handling procedures and basic accounting practices
Product knowledge, including variety and perishability
Company policies, procedures, and safety standards
Basic math skills, weights, and measures
Ability to supervise and direct team members effectively
Ability to analyze situations and make timely decisions
Ability to operate and troubleshoot registers, scanners, and related equipment
Ability to multitask in a fast-paced, high-stress environment
Physical ability to stand, walk, and move quickly for extended periods
Ability to lift and maneuver up to approximately 55 lbs.
Flexibility to work various shifts, including evenings, weekends, and holidays
Ability to work in a fast-paced retail environment with physical demands
Commitment to safety, company policies, and maintaining a positive work environment
Willingness to take on additional duties as assigned

Responsibilities

Provide fast, friendly, and accurate customer service while resolving customer concerns in a positive manner.
Supervise and coordinate front-end operations, including cashiers and courtesy clerks, to ensure efficient service levels.
Monitor customer traffic and adjust staffing or workflow to maintain service standards.
Oversee cash handling procedures, including register tills, loans, pick-ups, refunds, and check approvals.
Maintain a clean, safe, and organized front-end area while ensuring compliance with company standards.
Handle front-end operational issues such as pricing errors, scanning issues, and system malfunctions.
Supervise employees and enforce company policies, including dress code and safety guidelines.
Respond to emergencies, accidents, and customer or employee concerns in accordance with company procedures.
Delegate tasks, conduct store walks, and follow up to ensure completion of assigned duties.
Support store operations, including stocking, replenishment, and performing basic cash office functions.

Benefits

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay)
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Medical
Dental
401k
Vision
Disability insurance
Life insurance
Sick pay
PTO/Vacation pay
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401(k) eligibility)
Quarterly bonus