Front End Manager

Brookshire Grocery Company • Bullard, TX

2d • Onsite

About The Position

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Requirements

• Advanced knowledge of Company checkout policies and procedures.
• Advanced knowledge of store office processes and procedures.
• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of cash register.
• Intermediate knowledge of on-site fuel station procedures, if applicable.
• Intermediate knowledge of store operations required.
• Basic mathematical skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short-term strategic objectives aligned with Company initiatives.
• Ability to prepare reports and business correspondence.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to learn new processes and transfer knowledge to others.
• Ability to perform basic Microsoft Office functions.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work safely with sharp objects such as knives, box cutters, etc.
• Ability to use precision and non-precision hand tools.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to work variable shifts including nights, weekends, and holidays.
• Must be detail oriented.
• Ability to occasionally travel to off-site and out-of-town locations required with possible overnight stays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.
• Minimum 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role.

Responsibilities

• Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction.
• Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front-end partners.
• Oversees compliance of office functions including AML, lottery, and Western Union transactions.
• Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.
• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Ensures effective training of partners within the departments under their supervision.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks.
• Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
• Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
• Responsible for training front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Reviews money orders and check cashing for governmental money regulations.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.

Benefits

• Comprehensive medical, vision, dental, and prescription coverage.
• Paid time off to relax, recharge, and enjoy life.
• 401(k) plan to help you build a solid future that the Company contributes to.
• Exclusive employee discounts on the things you need most.
• Scholarships and educational support to fuel your growth.
• Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree