Front End Manager

Lexington Real Foods Community Coop•Buffalo, NY

20h•Onsite

About The Position

To ensure friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while meeting department goals for labor expense and cash accountability.

Requirements

Supervision experience- hiring, training, evaluating
Experience developing systems and procedures
Experience serving the public
Ability to handle multiple demands
Calmness under pressure
Ability to project an outgoing, friendly personality
Communications skills: good listening, clear instructions
Familiarity with natural foods
Attention to detail, accuracy
Regular, predictable attendance
Willingness to work at Saturday, Sunday and up to 5 morning or night shifts as demands
Work Holidays
Willingness and ability to grow to meet the changing requirements of the job

Responsibilities

Ensure efficient, informative, and friendly service from all front-end staff according to established customer service vision and standards.
Ensure that all front-end staff receive proper training including Customer Service Training and Natural Foods Training.
Ensure efficient front end systems including flow of customers through register.
Provide product information and educational materials to customers and staff.
Exceed customer expectations when resolving customer complaints.
Maintain an organized, fully stocked, functioning customer service desk.
Ensure an easy and effective returns process and pass on pertinent information to Department Managers regarding questionable products.
Ensure prompt phone answering and effective phone systems.
Ensure store music creates a pleasant shopping experience following established guidelines.
Ensure accuracy and security of all cash received through front end, by creating and upholding money-handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on over/shorts.
Coordinate daily cash deposits, armored truck services, and change orders for coin and cash.
Train cashiers in register emergencies including shoplifters, robberies, and quick-change artists.
Schedule coverage of cashier shifts.
Ensure proper functioning of register system with prompt repairs, necessary programming changes, and up to date codebook.
Develop and maintain cashier training system. Maintain and update cashier training manual.
Order adequate levels of cashier supplies (register tape, sacks, deposit bags, etc.) to never be out of stock.
Ensure cashiers are aware of price changes, specials, and all changes in store policies and procedures affecting cashiering.
Develop & coordinate tasks and projects for cashiers when there are no customers to check out.
Work regular MOD shifts, and/or cover designated MOD shifts.
May supervise MODs as designated by Store Manager.
Develop and maintain standards for cleanliness and organization of register area and common areas: customer and employee bathrooms, maintenance area, floors, break room and offices.
Supervise cleaners in maintaining store and grounds in clean, orderly condition (gardening, shoveling, watering, parking lot and sidewalk maintenance.)
Coordinate major store cleaning with department heads.
Ensure purchase and maintenance of adequate cleaning supplies and equipment (floor machine, vacuum).
Maintain list of repair and maintenance services for staff to call in their absence.
Delegate small repair and maintenance tasks to staff as needed.
Submit staffing needs to Store Manager and hire qualified applicants.
Schedule hours for front end department within Sales Per Labor Hour budget and in keeping with minor laws.
Coordinate scheduling of Retail Team with Produce and Grocery Manager to ensure adequate floor coverage.
Ensure department staff are well-trained and informed of all need-to-know information.
Ensure department staff adhere to policy expectations.
Take disciplinary action as needed following established policies.
Conduct performance evaluations. Recommend pay raises within department payroll allocation and wage scale.
Manage breakroom and ensure adequate supplies on hand for break experience.
Prepare payroll for department weekly before the deadline.
Review financial reports of department performance and take corrective action as needed.
Attend Ops Team meetings and all-staff meetings.
Answer and route phone calls, take and route messages as needed.
Willingness and ability to grow to meet the changing requirements of the job.