Front End Manager

New Leaf•Santa Cruz, CA

7d•Onsite

About The Position

Accountable for overall success of Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management position, and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

Requirements

Previous customer service, food service, retail or grocery experience preferred.
Knowledge of Front-End Department / prior Front-End management experience required.
Previous supervisory or management experience required.
Entry to mid-level proficiency with MS Office.
Working knowledge with POS, inventory or other retail specific software required.
Skills to manage financial results, including labor, sales and profit margin.
Excellent written and verbal communication skills required.
Basic to intermediate math and computation skills required.
Skills to read, understand and follow through on verbal and written instructions.
Skills to exercise good judgment at all times.
Skills to resolve conflicts and analyze a variety of situations to find a solution.
Should have the ability to speak, read and understand English.

Responsibilities

Manages and provides oversight to all areas of the department.
Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity.
Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
Meets financial goals and schedules department accordingly.
Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
Establishes cash handling, register and return procedures for department and ensures compliance.
Assists cashiers with complex returns.
Ensures department is trained and complies with alcohol sales and other state / local regulations.
Maintains Front End resource guide and ensures cashier accuracy.
Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
Meets labor and margin goals and schedule department accordingly.
Develops and executes a plan when results do not meet expectations.
Coaches department to maintain appropriate, accurate and organized inventory and back stock.
Handles damaged and spoiled product according to company policy.
Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
Balances administrative tasks with presence on floor.
Performs other tasks and duties as assigned.
Manages and provides oversight to all areas of the team.
Directly manages staff, including review writing, scheduling and providing ongoing coaching, hiring, development and feedback.
Assesses, prioritizes and delegates tasks and workflow.