Front End Manager

Liberty Education Solutions • Philadelphia, PA

1d • Onsite

About The Position

PJP Marketplace is seeking an experienced Front End Manager to oversee all front-end operations, customer service, cash control, staffing, and team development. This leader will ensure operational excellence, drive customer satisfaction, maintain compliance, and support overall store performance.

Requirements

• Previous retail front-end supervisory or management experience required.
• Strong leadership, customer service, and problem-solving skills.
• Experience with cash handling, reporting, and POS systems.
• Ability to manage multiple priorities in a fast-paced retail environment.

Responsibilities

• Lead and coach Customer Service Leads, Cashier Leads, and Cashiers.
• Ensure exceptional customer service and resolve escalated customer concerns.
• Oversee front-end cash handling, reconciliation, deposits, lottery, and Coinstar processes.
• Manage scheduling, staffing, training, onboarding, and performance management.
• Maintain compliance with company policies, loss prevention, and safety procedures.
• Monitor front-end operations, lane flow, pricing accuracy, and store standards.
• Collaborate with store leadership to achieve operational and financial goals.
• Support hiring efforts and conduct performance reviews and corrective actions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed