Front End Manager
About The Position
This position will assist store operations with supervision, training and support of front end store personnel with a focus on procedure compliance and improving customer service. Additional responsibilities include, but are not limited to the following: Provide policy and procedure support and training for front-end store operations. Respond to customer service complaints regarding front-end store operations. Develop and maintain procedure and policy documentation for front-end store operations. Provide in-store front-end training and support for new store openings. Provide in-store training for workforce management systems. Assist Accounting and Payroll with store issues as needed. Train all cashier functions including, customer service, Best and Sales etc. Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures. Assist with intra and inter-department projects and responsibilities as assigned. Attend Grand Opening events and assist as appropriate. Provide store support for workforce management systems.
Requirements
- Three to five years of retail experience
- Strong communication, both verbal and written
- Ability to work with confidential information
- Able to work evenings when needed and at least every other weekend
- Able to pass pre-employment background checks
Responsibilities
- Provide policy and procedure support and training for front-end store operations.
- Respond to customer service complaints regarding front-end store operations.
- Develop and maintain procedure and policy documentation for front-end store operations.
- Provide in-store front-end training and support for new store openings.
- Provide in-store training for workforce management systems.
- Assist Accounting and Payroll with store issues as needed.
- Train all cashier functions including, customer service, Best and Sales etc.
- Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
- Assist with intra and inter-department projects and responsibilities as assigned.
- Attend Grand Opening events and assist as appropriate.
- Provide store support for workforce management systems.
Benefits
- Medical
- Prescription
- Dental
- Vision
- Short & Long Term Disability
- Life Insurance
- Ancillary Benefits
- Identity Theft Protection
- Pet Insurance
- All major Holidays & Birthday off
- Advanced Leadership Training Programs
- Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
- Internal recognition programs that support an engaged workplace
- 401(K) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
