Front End Manager - Bentley Mall Fairbanks

Albertsons Companies•Fairbanks, AK

About The Position

The Front End Manager oversees front-end operations to ensure customers receive fast, friendly, and accurate checkout service in keeping with the company’s Legendary Service philosophy. The role manages and schedules shifts and duties for checkers, courtesy clerks, office/bookkeepers, customer service counter staff, and the Front End Manager Assistant. It oversees daily cash office and bookkeeping duties, the customer service counter, and checkout operations while supporting store sales and focusing on customer service. The manager supervises front-end employees and activities, supports hiring and training, manages customer relations and cash controls, and helps maintain safety, cleanliness, compliance, and store standards. The position is safety-sensitive and requires performing work safely, accurately, and with honesty and integrity. The work is primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures. Physical requirements include frequently lifting and maneuvering objects weighing up to approximately 55 pounds, standing or walking for long periods, and moving quickly.

Requirements

Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
Ability to handle difficult situations professionally while projecting a positive image.
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to stand or walk for long periods and move quickly.
Ability to operate and troubleshoot store computers and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative tasks such as planning and scheduling.
Ability to supervise others and analyze and gather facts when recommending disciplinary action.
Ability to make hiring or promotion decisions.
Good understanding of company practices and in-depth understanding of Front End policies and procedures, with the ability to judge and respond to business activities.
Mental alertness to ensure safe and accurate completion of work activities.
Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Ability to work with potential hazards related to equipment and work aids used in performing job duties.
Knowledge of basic mathematics and weights and measures.

Responsibilities

Champion company and division customer service programs to meet or exceed customer satisfaction goals.
Handle customer relations positively, including resolving customer complaints effectively.
Promote the company’s personalized-service philosophy and provide fast, friendly, courteous customer service.
Perform checking duties and supervisory functions on cash registers, and serve as a backup checker when necessary.
Use suggestive selling and other sales techniques.
Direct and supervise front-end operations, including monitoring customer traffic and service levels, coordinating service programs, maintaining cleanliness, and proactively maintaining safety and appearance.
Monitor and order front-end supplies, such as bags, rain checks, and item correction forms.
Ensure the front end is fully operational and projects a positive image.
Manage cash flow and controls, including safe transactions, money issues and pickups, tills, check approvals, rain checks, refunds, and monitoring checker cash-handling procedures.
Handle scan-system emergency procedures, UPC codes not on file, scan-pricing errors, and other retail-integrity issues.
Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
Assist with training front-end employees and monitor their compliance with requirements.
Supervise assigned employees and make recommendations to the Store Director about employment-status changes and discipline.
Maintain awareness of customer and employee safety.
Enforce employee dress and grooming standards.
Assist with controlling shrink.
Perform duties safely, accurately, and with honesty and integrity.
Perform other necessary duties as directed.