Front End - Manager

Lazy Acres • Encinitas, CA

12d • Onsite

About The Position

The Front-End Manager is responsible for the supervision and coordination of activities of the Front-end and its staff. Responsibilities include; but are not limited to, planning, assigning, and directing work; staff development, performance reviews, scheduled writing, rewarding and disciplining employees; addressing complaints and resolving problems. Other duties may be assigned: Required to perform all essential duties of the front-end. Responsible for the training and overall development of employees working in the front-end department; maintains “Need to Know” folder Responsible for consistency and implementation of all programs. Including Customer service training. Manages costs by controlling hours on the front-end and supply costs; monitoring shrink, and theft. Ensures that schedule writing is done fairly and objectively to drive the needs of the business; and properly managed through execution of the Front-End Lines Ensure Self checkouts are operational, open and staffed during business hours. Responsible for controlling labor results, including overtime as directed by the Store Director. Follows and implements correct accounting procedures for all voids, returns, exchanges, & department transfers. Performs cash register audits as required & reports results to Manager of Service Ensures that all opening and closing procedures are performed accurately. Procedures include but are not limited to; auditing safe; assuring equipment is in good, working order; stocking check stand area with retail/impulse products, paper bags, register receipt tape, etc.; setting up individual daily schedules, setting up all audit sheets. Responsible for accurate counting, balancing, and securing of change drawer, safe, assigned cash register; and “pick-ups” & “loans” made to cashier's registers.Responsible for keeping the front-end clean and tidy; manages “go-backs”Required to keep front end area neat, clean, & organized. Required to maintain parking lot clean with shopping carts in corrals Assures all front-end equipment is in good working order; arranges for all equipment to be fixed and cleaned in a timely manner. Maintains inventory on front-end merchandisers including, receiving, stocking, and merchandising.Listens to customer complaints and addresses them, examines returned merchandise, and resolves problems to restore and promote good public relations. Availability requirements include but are not limited to; days, evenings, weekends and holidays. Designated “rescue” shopper for Amazon Audits Lost and found Log Maintains Emergency Procedures folder Manages Produce and Deli Code Tests

Requirements

• Perform all essential duties of the front-end.
• Availability requirements include days, evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate activities of the Front-end and its staff.
• Plan, assign, and direct work.
• Oversee staff development and conduct performance reviews.
• Handle scheduling, rewarding, and disciplining employees.
• Address customer complaints and resolve problems.
• Train and develop employees in the front-end department.
• Maintain "Need to Know" folder.
• Ensure consistency and implementation of all programs, including customer service training.
• Manage costs by controlling hours and supply costs, monitoring shrink and theft.
• Write schedules fairly and objectively to meet business needs.
• Ensure self-checkouts are operational, open, and staffed during business hours.
• Control labor results, including overtime.
• Implement correct accounting procedures for voids, returns, exchanges, and department transfers.
• Perform cash register audits and report results.
• Ensure accurate opening and closing procedures, including auditing the safe and checking equipment.
• Stock check stand area with retail/impulse products, paper bags, register receipt tape, etc.
• Set up individual daily schedules and audit sheets.
• Count, balance, and secure change drawer, safe, assigned cash register, and manage "pick-ups" and "loans" to cashiers.
• Keep the front-end clean and tidy, manage "go-backs".
• Keep the front-end area neat, clean, and organized.
• Maintain a clean parking lot with shopping carts in corrals.
• Ensure all front-end equipment is in good working order and arrange for repairs and cleaning.
• Maintain inventory on front-end merchandisers, including receiving, stocking, and merchandising.
• Examine returned merchandise and resolve problems to restore and promote good public relations.
• Act as a designated "rescue" shopper for Amazon.
• Manage the Lost and Found Log.
• Maintain the Emergency Procedures folder.
• Manage Produce and Deli Code Tests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed