Front End Manager Omak

Albertsons Companies•Omak, WA

11d•$21•Onsite

About The Position

The Front End Manager is responsible for overseeing and directing all front-end activities to ensure efficient operations and excellent customer service. This role involves managing staff, handling customer relations, overseeing cash flow and controls, and ensuring the overall positive image and functionality of the front-end area. The position requires strong leadership, communication, and problem-solving skills, as well as the ability to maintain composure under pressure and ensure a safe and positive environment for both customers and employees.

Requirements

Strong communication, leadership, team building, and interpersonal skills.
Ability to maintain composure under pressure.
Ability to professionally handle difficult situations while projecting a positive image.
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
Ability to stand or walk for long periods of time and ability to move quickly.
Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, computer software, and the analytic ability to handle administrative details such as planning and scheduling.
Ability to supervise others, analyze and gather facts for recommending disciplinary action.
Ability to make hiring or promotion decisions.
Good understanding of company practices and in-depth understanding of Front End policies and procedures.
Ability to judge and react to business activities.
Mental alertness necessary to ensure safe and accurate completion of work activities.
Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Knowledge of basic mathematics and weights and measures.

Nice To Haves

Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

Responsibilities

Champion company and division customer service programs to meet and/or exceed customer satisfaction goals.
Handle customer relations positively, including effective resolution of complaints.
Promote personalized service and provide fast, friendly, courteous, and legendary customer service.
Improve customer relations and perform checking duties and supervisory functions on cash registers; serve as backup checker when necessary.
Engage in suggestive selling and other sales techniques.
Direct and supervise front-end activities, including monitoring customer traffic and service level, coordinating service programs, maintaining cleanliness, and ensuring safety and appearance.
Order front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
Ensure the front-end is fully operational and projects a positive image.
Handle and be accountable for cash flow and controls, including safe transactions, money management, approving checks, rain checks, refunds, and monitoring checker money handling policies.
Handle scan system emergency procedures, UPC codes not on file, scan pricing errors, and other retail integrity issues.
Assist with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
Assist with training front-end employees and monitor front-end compliance.
Supervise assigned employees, make recommendations for employment status changes and discipline to the Store Director.
Maintain constant awareness of customer and employee safety.
Enforce dress and grooming standards for all employees.
Assist with controlling shrink.
Perform all job duties and responsibilities safely, accurately, and with honesty and integrity.
Perform other necessary and required duties as directed.