Front End Lead

Stone Ridge•Stone Ridge, NY

2d•Onsite

About The Position

Associate will deliver a great customer experience while providing our customers with an accurate, friendly and efficient experience, as well as, provide support to front end staff as needed. Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, maintaining a clean, neat, organized and safe work environment, performing all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation, and performing all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations. Greet all Customers and provide them with prompt, courteous service and assistance. Understand operation of cash register and follow all cash handling procedures. Answer phones and direct calls to responsible parties. Oversee and address and inquiries by front end staff. Perform various tasks assigned by store manager and office manager. Check prices and be knowledgeable about location of items in store. Accurately and quickly collect proper payment and provide proper change. Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, coupons, vouchers, gift cards, etc) in accordance with Company guidelines. Promote for sale any current charitable promotions to Customers. Properly bag customers’ orders safely and efficiently. Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date. Recognize and be knowledgeable about various types of products carried in the store, including produce items. Stand at station for duration of scheduled shift, which may exceed 8 hours per day. Understand and adhere to Company shrink guidelines as relates to Front-End operations. Utilize and maintain equipment as required by department; report any equipment problems immediately. Complete all applicable department training programs. Maintain punctual and regular attendance. Work overtime as assigned. Work cooperatively with others. Ensure compliance to all front end policies and procedures for Company. Maintain optimal level of customer services and ensure optimal satisfaction and analyze all issues and provide effective resolution. Schedule work for all front end associates. All other duties as assigned by management.

Requirements

Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
Ability to perform basic math.
Ability to stand/walk for the duration of a scheduled shift.
Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
Ability to tolerate dust and cleaning agents during routine housekeeping duties.
Ability to work in varying temperatures.
Ability to interact with Customers in a friendly and helpful way.
Ability to work cooperatively with others.
Ability to work all assigned work schedules and comply with all time and attendance policies.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Responsibilities

Deliver a great customer experience.
Provide customers with an accurate, friendly and efficient experience.
Provide support to front end staff as needed.
Maintain a clean, neat, organized and safe work environment.
Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation.
Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations.
Greet all Customers and provide them with prompt, courteous service and assistance.
Understand operation of cash register and follow all cash handling procedures.
Answer phones and direct calls to responsible parties.
Oversee and address and inquiries by front end staff.
Perform various tasks assigned by store manager and office manager.
Check prices and be knowledgeable about location of items in store.
Accurately and quickly collect proper payment and provide proper change.
Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, coupons, vouchers, gift cards, etc) in accordance with Company guidelines.
Promote for sale any current charitable promotions to Customers.
Properly bag customers’ orders safely and efficiently.
Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date.
Recognize and be knowledgeable about various types of products carried in the store, including produce items.
Understand and adhere to Company shrink guidelines as relates to Front-End operations.
Utilize and maintain equipment as required by department; report any equipment problems immediately.
Complete all applicable department training programs.
Maintain punctual and regular attendance.
Work overtime as assigned.
Work cooperatively with others.
Ensure compliance to all front end policies and procedures for Company.
Maintain optimal level of customer services and ensure optimal satisfaction and analyze all issues and provide effective resolution.
Schedule work for all front end associates.
All other duties as assigned by management.