Front-End Customer Service Cashier

Sendiks Fine Foods Inc•Brookfield, WI

8d•Onsite

About The Position

The PRIMARY OBJECTIVE of this role is to perform customer checkout transactions, handle refunds appropriately, answer customer questions and concerns, and answer telephones appropriately, directing calls to the proper personnel. The goal is to contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees. Emphasis is on following front-end checkout and service counter procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. This position requires register/scanner operation, proper telephone etiquette, reading, light lifting, and standing. It also requires ongoing social skills, verbal interaction, judgment/decision making; the ability to work as part of a team, attention to detail, listening skills, initiative and the ability to work under pressure. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Front-End Manager or person in charge.

Requirements

Register/scanner operation
Proper telephone etiquette
Reading
Light lifting
Standing
Ongoing social skills
Verbal interaction
Judgment/decision making
Ability to work as part of a team
Attention to detail
Listening skills
Initiative
Ability to work under pressure
Lifting up to 50 lbs.
Equipment operation (telephone, scanner, register, scale, paging system, Tellermate, calculator)
Reaching, grabbing, standing, turning, squatting, stooping, bending, walking
Memorization
Writing
Math

Nice To Haves

Have a working knowledge of most frequent PLU codes

Responsibilities

Process customer’s order in an accurate, efficient and prompt manner
Ask for coupons and check for items on the bottom of the cart before beginning each customer’s order
Scan each item so it is properly identified by the register system
Obtain prices for items not identified by the register system and print our receipt, fill in product description and turn in at end of a shift
Have a working knowledge of most frequent PLU codes
Use care in the handling of product
Ensure positive customer relations and satisfaction
Greet and thank all customers and provide prompt and courteous service
Direct customer problems to the Front-End Manager or other office personnel as appropriate
Answer or refer questions and responds to requests as needed
Make a determination and respond to customer assistance needs promptly
Handle refunds in an appropriate manner
Sell gift cards
Direct guests and vendors to the appropriate area
Answer the phone appropriately
Answer the phone as timely as possible with a friendly positive tone
Direct phone calls to the appropriate personnel
Utilize proper etiquette when paging over the paging system
Ensure proper handling of all forms of tender and coupons
Properly count and enter cash into the register system
Verify information on checks and if acceptable, enter and properly utilize check verification system, properly tender checks into the register system
Enter proper tender per transaction (debits, charges, gift certificates, etc.)
Count money back to the customer, handing coin first, then bills
Maintain a neat and organized till
Count till at the end of the shift for accountability
Ensure smooth running of the front-end
Assist the office personnel in giving breaks on a timely basis
Assist the office personnel in directing cashiers and baggers to where they will be working when they begin their shift
Assist office personnel in making sure everyone is doing their job correctly
Bag groceries for customers
Make sure groceries are bagged properly for each customer. Size up each customer and their order and bags appropriately
Follow front-end security procedures
Keep all tenders locked in a secure location
Notify appropriate personnel in cases of theft or shoplifting
Perform other miscellaneous duties
Clean the service counter area
Fill bags at the service counter
Give out and receive applications
Follow all store and department policies and procedures