Front End/Courtesy Clerk

Kroger•Vancouver, WA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Greet, engage, and assist customers; process transactions quickly, accurately, and efficiently; and follow applicable company policies and procedures. Maintain a welcoming environment by answering questions about products in the department and throughout the store. Follow food safety regulations, local, state, and federal laws, and company guidelines. Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act honestly when handling customer and business information. Provide support through direct interaction with minors, individuals with special needs, and older adults. Perform the essential functions of the position with or without reasonable accommodation.

Requirements

Minimum customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Understand and use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Adhere to food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Create a welcoming environment and answer customer questions about products in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.