FRONT END/COURTESY CLERK

The Kroger Co.•West Point, UT

15h

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves greeting and assisting customers, processing transactions accurately and efficiently, following checkout and restricted-sale procedures, and maintaining awareness of current ads and promotions. The clerk helps keep the store safe, clean, and welcoming; follows food safety and other applicable laws and company policies; and reports pricing discrepancies, unsafe conditions, accidents, equipment issues, and repair needs to the appropriate personnel. The role also includes assisting customers throughout the store, managing stressful interactions cooperatively, and providing support to minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Use the Point of Sale (POS) system and handle cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits for cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.