FRONT END/CASHIER

The Kroger Co.•Fort Worth, TX

About The Position

The Front End/Cashier assists customers and processes sales while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role performs cashier and store accounting functions and may provide customer service desk services, including processing refunds, exchanges, payments, and other transactions. It requires working cooperatively in a fast-paced, sometimes stressful environment and supporting customers, including minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED, or a combination of relevant education and experience.
Six months of cashier experience to work at the Customer Service Desk.
Minimum age of 18; 19 in Idaho, or 19 in Alaska if selling tobacco.
Ability to pass a drug test.
Ability to work in a fast-paced environment.
Ability to work weekends on a regular basis, any shift, and overtime as needed.
Ability to organize and prioritize tasks and projects.
Accuracy and attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Knowledge of company policies, procedures, and organizational structure.
Related retail experience.

Responsibilities

Deliver and encourage other associates to deliver excellent customer service.
Perform cashier functions, including opening and closing the register, ringing sales, completing tender transactions, bagging merchandise, making money drops, and knowing produce codes.
Complete the file maintenance log for price discrepancies.
Maintain the cleanliness of the checkstand area according to housekeeping standards.
Answer telephones.
Comply with all corporate policies.
Promote and follow company initiatives.
Verify that Electronic Article Surveillance tags are deactivated or removed from products at the point of sale.
Respond to Electronic Article Surveillance pedestal activations and verify tag removal as necessary.
Maintain store accounting functions.
Prepare bank deposits of excess funds, including cash and checks.
Open and close the customer service desk.
Process refunds, exchanges, money orders and transfers, bill payments, gift cards, purchase orders, and equipment rentals.
Provide lottery service (except in Alaska) and fish and game licenses.
Send and receive faxes.
Administer lost and found.
Run vendor reports.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.