FRONT END/CASHIER

The Kroger Co.•Louisville, KY

About The Position

The Front End/Cashier assists customers and processes sales while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role may include cashiering, store accounting, and Customer Service Desk duties, and requires working cooperatively in a fast-paced and sometimes stressful environment. Cashier duties include opening and closing registers, ringing sales, completing tender transactions, bagging merchandise, making money drops, knowing produce codes, documenting price discrepancies, maintaining checkstand cleanliness, answering telephones, following corporate policies and company initiatives, and ensuring Electronic Article Surveillance tags are removed or deactivated. The position also responds to pedestal activations and verifies tag removal as needed. Store accounting duties include maintaining store accounting functions and preparing bank deposits of excess cash and checks. Customer Service Desk duties include opening and closing the desk; processing refunds, exchanges, money orders and transfers, bill payments, gift cards, purchase orders, and equipment rentals; providing lottery service (except in Alaska) and fish and game licenses; sending and receiving faxes; administering lost and found; and running vendor reports. The associate must manage conflict reasonably and cooperatively, act with honesty and integrity when handling customer and business information, follow directions and seek assistance to resolve issues, and support people including minors, individuals with special needs, and older adults through direct interaction. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED, or a combination of relevant education and experience.
Six months of cashier experience to work at the Customer Service Desk.
At least 18 years of age; 19 in Idaho, or 19 in Alaska if selling tobacco.
Ability to pass a drug test.
Ability to work in a fast-paced environment.
Ability to work weekends regularly, work any shift, and work overtime as needed.
Ability to organize and prioritize tasks and projects.
Accuracy and attention to detail.

Nice To Haves

Knowledge of company policies, procedures, and organizational structure.
Related retail experience.

Responsibilities

Deliver excellent customer service and encourage other associates to do the same.
Perform cashier functions, including opening and closing registers, ringing sales, completing tender transactions, bagging merchandise, making money drops, and using knowledge of produce codes.
Complete the file maintenance log for price discrepancies.
Maintain the checkstand area’s cleanliness according to housekeeping standards.
Answer telephones.
Comply with corporate policies and promote and follow company initiatives.
Verify Electronic Article Surveillance tags are deactivated or removed at the point of sale; respond to pedestal activations and verify tag removal as necessary.
Maintain store accounting functions and prepare bank deposits of excess cash and checks.
Open and close the Customer Service Desk.
Process refunds, exchanges, money orders and transfers, bill payments, gift cards, purchase orders, and equipment rentals.
Provide lottery service (except in Alaska) and fish and game licenses.
Send and receive faxes, administer lost and found, and run vendor reports.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.