INSIDE - Front End Assistant- Williamson

Mark's Pizzeria/ Sycamore Golf Club•Williamson, NY

About The Position

The Front End Assistant serves as customers’ first point of contact at Mark’s Pizzeria, providing courteous and efficient service at the front counter and by telephone. The role involves accurately taking and entering orders into the point-of-sale system, processing payments, answering questions about the menu and promotions, and coordinating with kitchen and delivery staff to help ensure orders are completed and released accurately and on time. The assistant maintains the appearance and cleanliness of the customer service area, completes assigned opening, closing, and cleaning duties, and reports to the General Manager. The position requires clear communication, attention to detail, composure in a fast-paced environment, and the ability to operate a POS system, telephone, cash register, and commercial kitchen appliances. It includes physical tasks such as lifting or carrying objects up to 50 pounds and frequently walking, standing, and sitting for prolonged periods.

Requirements

Effective verbal communication and interpersonal skills for interacting with customers in person and by telephone.
Ability to listen attentively, retain details, and record information accurately.
Aptitude for learning and operating a point-of-sale system and accuracy in handling cash.
Ability to deal with people sensitively, tactfully, and honestly, and maintain composure in a fast-paced environment with frequent interruptions.
Strong organizational skills, attention to detail, flexibility, and ability to establish priorities.
Ability to cultivate effective working relationships with employees and external contacts.
Ability to push, pull, lift, or carry objects up to 50 pounds.
Ability to operate a computer keyboard and perform moderately difficult motor skills.
Ability to frequently walk, stand, and sit for prolonged periods.
Ability to read fine print and visually discriminate when reading computer screens, including color discrimination.
Ability to distinguish normal sounds amid background noise and speak clearly and understand others using English.
Ability to remember multiple orders, tasks, and assignments over long periods with frequent interruptions, understand and communicate related concepts, and continue work started by another individual.
Ability to calculate figures, make change accurately, and apply basic math concepts.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

Serve as the initial point of contact for customers at the front counter and by telephone, providing prompt and courteous service.
Take customer orders in person and by telephone, confirming customer information, order details, and special instructions.
Enter orders into the point-of-sale system using the correct pricing, promotions, and order type.
Recommend additional menu items to complement customer orders.
Confirm completed orders with customers and communicate the total and expected wait time.
Process cash, credit, and gift card transactions accurately and maintain accountability for the assigned register.
Maintain current knowledge of the menu, pricing, and promotions to respond to customer inquiries.
Monitor order status and coordinate with kitchen and delivery staff so orders are completed and released accurately and on time.
Address customer concerns professionally and refer complaints to the Manager on duty.
Maintain the cleanliness and appearance of the customer service area and complete assigned opening, closing, and cleaning duties.